Tacos Zapata – Terms of Service & Privacy Policy
Privacy Statement
At Tacos Zapata, we value your privacy. Any information collected from customers or potential customers is securely safeguarded and shared only on a need-to-know basis within our team. We do not sell, share, or disclose your information to any third parties.
Quote Requests & Event Bookings
Submitting an online quote form, contacting a Tacos Zapata representative, or making an inquiry does not guarantee or secure your event. To confirm your booking, a deposit of at least $100 must be made within 24 hours of receiving a quote or proposal. You will receive an official invoice or contract from a Tacos Zapata representative to confirm your booking.
Deposit Policy
To secure your event, a deposit of $100 or 15% of the total event cost (whichever is greater) is required. Deposits are necessary to confirm any booking with Tacos Zapata.
Cancellation Policy
•100% Refund: If you cancel at least two weeks before your event date.
•No Refund: Cancellations made within one week of the event will result in no refund, including cancellations due to weather.
•Same-Day Cancellations: Events canceled on the day of the event will be billed 50% of the total invoice.
Final Payment Policy
Final payment must be made on or before the event date.
Accepted payment methods:
•Cash
•Check (payable to Mex Restaurant, Inc.)
•Credit Card (online or over the phone) – Note: A 5% convenience fee applies to credit card payments made after November 1, 2022.
If payment is not received on time, a 1.5% monthly late fee (18% annually) and a 10% delinquent fee will apply to outstanding balances.
Gratuity & Tipping Policy
Gratuity is completely optional. Tipping is left to the customer’s discretion, with average tips ranging between 10% to 20%. Once gratuity is provided, it is non-refundable.
Taco Catering Service Policy
All taco catering services include 2 hours of serving time unless stated otherwise on your invoice.
•For each additional hour of service, there is a charge of $150.
•Our catering team will arrive 40-60 minutes before the event to set up and start cooking.
•If early service is requested, the team will still depart after the agreed-upon serving period.
Leftovers Policy:
Customers may keep any leftover food, including meats, rice, beans, and condiments. However, Tacos Zapata employees will not provide containers for leftovers.
Cooking & Health Regulations
For sanitation and health reasons, Tacos Zapata cannot cook any homemade or outside food on our taco carts.
Event Set-Up Requirements
It is the customer’s responsibility to notify us of any potential obstacles that may delay or interfere with our team’s arrival or service. Examples include:
•Stairs
•Limited parking
•Domestic pets
If delays occur due to these obstacles, no discounts or additional serving time will be provided.
A $10 fee per flight of stairs applies if our team needs to carry equipment up stairs to reach the service location.
Disclaimer
Tacos Zapata strives to provide professional, timely service. However, the customer is responsible for providing a safe and accessible environment for our staff. We are not liable for delays caused by unforeseen circumstances, including but not limited to:
•Inaccessible locations
•Parking issues
•Hostile animals
For any questions regarding our policies, please contact Tacos Zapata directly.
